Shipping Policy

Where we ship, how long it takes, and what to expect.

1. Where We Ship

At this stage, Altura Wellness & Optimization LLC ships to addresses within the United States. We do not currently ship internationally.

2. Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days of being placed. Orders placed on weekends or holidays will begin processing the next business day. Because many Altura products are made in small batches, processing times may occasionally be longer during periods of high demand or when a product is being freshly produced — we will notify you if this affects your order.

3. Shipping Times

Once your order has shipped, standard delivery within the continental United States typically takes 3–7 business days, depending on your location and the shipping method selected at checkout. Delivery times are estimates provided by our shipping carriers and are not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on your order size, weight, and delivery address. Free-shipping threshold once confirmed: Orders over $75.00 ship free. Subscription orders (Section 8 of our Return & Guarantee Policy) include free shipping, consistent with our subscription program.

5. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package's progress.

6. Market & Local Pickup

Products are also available for purchase in person at farmers markets and local events where Altura has a booth. Market pricing is tax-inclusive. Online orders are separate from market inventory and are not available for local pickup at this time.

7. Shipping Delays

While we make every effort to ship orders promptly, we are not responsible for delays caused by the shipping carrier, weather, customs (where applicable), or other circumstances outside our control. If your order is significantly delayed, please contact us and we will help track it down or make it right.

8. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer, though we will do our best to help resolve the issue if you contact us promptly.

9. Lost or Stolen Packages

If tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier facility first, as packages are occasionally marked delivered slightly before arrival. If the issue isn't resolved within a few days, contact us and we will work with you to investigate and, where appropriate, replace the order.

10. Food Product Shipping

Nonna's teas and spice blends are shipped in resealable pouches designed to protect freshness during transit. We recommend storing products in a cool, dry place upon arrival.

11. Questions

If you have any questions about shipping, or if something about your order doesn't seem right, contact us at contact@youralturawellness.com.